Security and Protection for Your Business Against Legal and Financial Losses

The Secure Digital Whistleblower Service: CLUE#ZO

The Secure Digital Whistleblower Service: CLUE#ZO

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PROTECTION

Secure Communication Between Whistleblowers and Internal Reporting Channels
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DIGITAL ASSISTANT

Dialog-driven and structured incident reporting using artificial intelligence with multilingual communication

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SAFETY

Developed and operated in European data centers (ISO 27001) and subject to the requirements of the GDPR

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FLEXIBILITY

Suitable for businesses of all sizes, with flexible pricing models to meet a variety of needs

CLUE#ZO – Protect Your Whistleblowers While Simplifying the Handling of Reports

Minimize reputation and liability risks. With CAS AG’s digital whistleblower service, you can respond quickly to changes in legal requirements and strengthen trust in your company’s ethical principles.

Professionalism is our standard

Professionalism is our standard

We developed the digital whistleblower service in collaboration with an international consulting firm

  • Quick Setup —Here’s How You Can Start Receiving Anonymous Tips Right Away

  • Compliance – Continuous improvement ensures your compliance

  • Integration – Direct Integration on Your Website

Obligation to Implement the Whistleblower Directive

Protection of Whistleblowers

Protection of Whistleblowers

1.

To ensure an EU-wide standard for the protection of whistleblowers, the European Union agreed on a Whistleblower Directive in December 2019. Transposition into national law is imminent.

2.

Companies, associations, and organizations with more than 49 employees, as well as municipalities with 10,000 or more residents, are required to establish whistleblower systems or internal reporting channels.

3.

Purely organizational solutions (mailbox, telephone, trusted contact) can only guarantee anonymity to a limited extent. The digital whistleblower service provides a trusted point of contact for whistleblowers and supports the proper handling of reports.

Protect Your Business with an Effective Whistleblower Service

CLUE#ZO uses its digital assistant to personally welcome whistleblowers and supports the reporting process with relevant, context-specific information and targeted questions, making it more appealing, systematic, and accessible. According to experts, this has a direct impact on the quality of the leads and the subsequent processing of those leads. The digital assistant confirms receipt of the report directly to the reporter in a dialog.

If you receive reports through a channel other than the CLUE#ZO digital assistant, you can also enter and manage them directly in the system. However, the digital assistant always serves as a high-quality, expandable, and yet unbeatably cost-effective addition to—or even a replacement for—personalized voice messages.

Our entire range of services is designed to protect the confidentiality of the whistleblower’s identity. When submitting a report, the whistleblower decides for themselves which information regarding the identity of the parties involved or those affected will be disclosed. At no time does CLUE#ZO collect, store, or process data that contradicts this approach. When processing the subsequent report, the digital assistant acts as the reporter, thereby protecting the whistleblower without necessarily requiring information that reveals the whistleblower’s identity.

To ensure the system functions properly while receiving reports, CLUE#ZO stores only the following information for the duration of the user’s use of the website: The language initially selected for submitting a report, the session ID for the duration of use of the digital assistant, and the selection of the relevant company, provided that multiple companies have decided to jointly use the CLUE#ZO whistleblower service.

CLUE#ZO enables you to establish secure two-way communication between the whistleblower and the designated internal or external colleagues at your company via electronic mailbox functions. Of course, data transmission at all levels is carried out via encrypted communication (at least TLS 1.2). All data is stored in encrypted form on the server (AES 256) and managed in a fail-safe manner on a per-client basis.

CLUE#ZO with the digital assistant and the corresponding website for submitting tips, including General information on this topic, as well as the notification recipient application, is available in multiple languages. With a verified, secure, and GDPR-certified real-time translation service, CLUE#ZO enables multilingual report processing and communication between the reporter and the recipient. Decide on the scope of the services you need and any optional add-ons. Our pricing models are tailored to meet the needs of small, medium, and even larger companies.

We develop and operate CLUE#ZO in full compliance with the GDPR, exclusively in multi-certified data centers in Western Europe, using a modern, cloud-based technology platform. For you, this means you don’t have to maintain your own infrastructure. Combined with an agile process model, we can respond to market changes on an ad hoc basis and address them with our standard offerings for small, medium, and large companies. We offer an attractive price-to-performance ratio tailored to your specific needs.

CLUE#ZO, as a whistleblower service, is exclusively web-based and therefore available anywhere on any device. This means you don’t need any additional infrastructure, and you benefit from the momentum of organizational and technological advancements. CLUE#ZO can be easily integrated via a link from your intranet or website. Quick. Simple. Done!

You can assign different roles at the company level to your internal or external ticket handlers. Under the basic role-based model, only appropriately authorized ticket handlers have access to tickets and information. After logging in, including With two-factor authentication enabled in the CLUE#ZO notification recipient app, notifications can be processed directly.

Based on their assigned roles, incident handlers using the CLUE#ZO incident recipient application can record due activities for themselves and other handlers. Your external contractors (e.g., ombudspeople) can track the time spent handling specific reports, thereby simplifying the subsequent billing process. To this end, the CLUE#ZO report recipient application allows users to export information from report processing to Microsoft Excel, for example.

With CLUE#ZO, we have developed a standard that meets the minimum requirements for handling reports and are consistently expanding it following consultation with whistleblowing experts. However, we know that your needs are unique, and we have once again taken action. You decide what information appears in each notification detail and how it is filtered or sorted. You define your personal application preferences. With CLUE#ZO, you’ll still remain within the standard we’ve defined.

Flexible Pricing Models—Tailored to Your Needs

99 euros*

Basic

299 euros*

Standard

1,499 euros*

Enterprise
Languages German, English German, English, and 1 other language German, English, and 4 other languages
Web-Based Whistleblower Platform
› Scope of Corporate Design Company logo, contact person information Company logo, contact person information Corporate Design
› Mailbox Feature
› System Setup, Training, and Support
Digital Assistant
Case Handler 1 3 8
Reporting Standard Reports Standard Reports individual
Included data allowance (per year) 12 50 unlimited
Cost per lead based on included volume 28 euros 19 euros including

Prices do not include total. VAT
* per month and per company/legal entity

Do you have more specific requirements?

We offer CLUE#ZO as a customized solution for organizations with complex corporate structures or law firms. Please contact us to discuss your specific requirements.

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