We won’t leave you to deal with your problem on your own
We won’t leave you to deal with your problem on your own
Basic Support Services and Premium Support
Our Support Services
CAS AG has gained more than 35 years of experience across a wide variety of industries and companies.
At our CAS AG support organization, we are committed to understanding business processes from start to finish so that we can provide our customers with the best possible support.
Basic Support Services
Security Updates
Error Analysis and Troubleshooting
Product Improvements
Functional Enhancements
Installation
Consulting
Premium Support
- Modular Design / Tailored Support
- Supplementing Our Own Support Team
1st, 2nd, and 3rd-Level Support
Work through routines and checklists
On-Call Duties
Incident & Problem Management
Change Management and Development
Application Management Services (AMS)
Basic Support Services
CAS AG’s basic support services ensure that our CAS AG software products run reliably and securely at your location.
Our basic support services include the support, maintenance, and further development of the CAS AG software products you use—from rapid error analysis and the resolution of technical issues to the release of new versions.
As part of our basic support services, we ensure that you always benefit from the latest security updates, product improvements, and new features. This ensures that your software is always up to date and provides you with optimal support for your daily tasks.
Premium Support
Our premium support is tailored to meet your operational needs exactly. The Premium Support modules provide assistance to the employees responsible for operating your solution. This allows you to compensate for any gaps in expertise or limited capacity within your own team and ensure that your solution runs smoothly.
Our services range from 1st, 2nd, and 3rd-level support via phone, email, or remote access—from regular system checks, maintenance tasks, and support fulfillment for troubleshooting (incident and problem management) to optimization and further development (change management and development). In addition, our Application Management Services (AMS) support you with requirements management, planning, design, and training for your employees.
Our approach is generic and therefore not limited to any specific solution. In every Premium Support contract, the scope of support—comprising your specific IT solutions and the associated business processes—is defined on a case-by-case basis.
We Offer Operational Support for:
Our Own Products
and solutions
CAS Real-Time DataHub RDH
CAS Store Integration Bus (SIB)
CAS MON GO
…
Lobster Data Platform
Lobster_data
Lobster_pro
S/4 HANA Public Cloud
SAP Industry Cloud Solutions (OMF, OMSA, OPPS, OSTA)
SAP CAR (POS DTA, OPP, and consuming applications)
SAP Integration Landscapes (PO, CPI, and Integration Suite)
SAP BTP as a Platform
Customer-specific BTP and on-premises developments (including Fiori)
IBM Integration Platform (CP4I / ACE / IIB / ITX / WTX / Mercator)
IBM MQ
IBM DataPower
IBM API Connect
IBM Event Streams
Elytra PIM
Solace Platform
Eperi Security Gateway
Salesforce
force.com
Apache Camel
Kafka
Other Solutions
ASAPIO
Seeburger BIS
MuleSoft
IBM B2B Sterling Integrator
…
Through These Business Processes we Have Gained Experience
Application Integration / Application Integration (AI)
- OnPrem
- Private Cloud
- Public Cloud
Retail End-to-End Processes
- B2B & B2C
- E-commerce & Store / Branch Operations
- Logistics and Warehouse Operations
- Merchandise Management Integration
Industry/Logistics End-to-End Processes
- Support for the integration of supply chain management (SCM) processes
- Make-to-Stock (MTS)
- Procure-to-Pay (PTP)
- Order to Cash (OTC)
- Product Data Management with PIM
- Support for the Integration of Facility Management Processes
- Merchandise Management Integration
EDI Processes / B2B Processes
In this case, we were able to gainexperience with the following types oftypes gain
EDI Message Types
In this case, we were able to gainexperience with the following types oftypes gain
English Name
Price Catalog / Condition Data
German Name
Price List
If applicable, the SAP IDoc type
Z-IDoc
PRICAT01…2
SAP Description
: Terms and Conditions / Pricing Information
English term
PProduct Data Message
German Name
Product Data / Item Master Data
If applicable, the SAP IDoc type
ARTMAS01…6
SAP Description
: Material Master Data
English term
Request for Quote
German Name
Request for Proposal
SAP IDoc typesused, if applicable
, REQOTE01
ORDERS01…5
SAP Description
: Request a Quote
English Term
Offer Production
German term
Quotation Preparation
SAP IDoc typesused, if applicable
, QUOTES01
ORDERS01…5
FSHORD01…2
SAP Description
Offer to Customers
English term
Purchase Orders / PO
German Name
Orders
SAP IDoc types used, ifapplicable
, ORDERS01…5
FSHORD01…3
/NFM/ORDERS05
SAP Description
: Sales Order
English Term
Order Response
German Name
Order Confirmation
SAP IDoc type used, if applicable
ORDRSP
ORDERS01…5
FSHORD01…3
/NFM/ORDERS05
SAP Description
Confirmation of a Sales Order
English term
Order Change
German term
Order/Order Change
SAP IDoc type used, if applicable
ORDCHG
ORDERS01…5
FSHORD01…3
/NFM/ORDERS05
SAP Description
Changing an Existing Order
English Name
TransportInstructions
German Designation
Transport/Freight Forwarding Order
SAP IDoc type used, if applicable
SHPMNT02…4
SAP Description
Shipping/Transport Order
English term
Status of Transport
German Description
Status message for a shipment
If applicable, the SAP IDoc type
SHPCON
ZSHPCON
SAP Description
Shipping Status / Shipping Confirmation
English name
Delivery Forecast
German Name
Ship-to-Order
SAP IDoc type used, if applicable
DELFOR01…2
SAP Description
Schedules, especially in the automotive industry
English term
, Dispatch Notice
German Name
, Delivery Note
SAP IDoc types used, ifapplicable
, DELVRY01…7
FSHDLV01…3
/STTPEC/DELVRY05
SAP Description
: Shipment / Delivery Notification
English Term
, Receiving Advice
German term
: Goods Receipt Notification
SAP IDoc types used, if applicable
, RECADV01
SAP Description
Report on Goods Receipt
English term
Invoice
German term
Invoice/Credit Memo
SAP IDoc types used, ifapplicable
, INVOIC01…2
/NFM/INVOIC02
/SAPCEM/INVOIC
FSHINV01
SAP Description
: Customer Invoice / Credit Memo
English term
Remittance Advice
German term
Payment Notice
SAP IDoc types used, ifapplicable
, REMADV
PEXR2001…3
SAP Description
: Payment Notice from the Customer
English Name
s Sales Report
German term
: Sale notification
SAP IDoc types used, ifapplicable
, SLSRPT01
SAP Description
: Sales Figures, for example, for VMI
English Name
s Inventory Report
German Name
: Inventory Report
SAP IDoc types used, ifapplicable
, INVRPT01
SAP Description
: Inventory, for example, VMI
English Name
Metered Service Consumption Report Message
German term
: meter readings
SAP IDoc types used, if applicable
, MSCONS01
SAP Description
: Consumption Report (often used in the utilities industry)
